FAQs
How do I make a purchase?
Browse through our All Products section. Once you have found an item, click on the 'Add to Cart’ button below each item. Review your selection by clicking the bag icon at the top right of the page. To complete your order, click on the ‘Check Out’ button.
Is it safe to use my credit card online at Flexnest?
At Flexnest, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems.All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop.
What if my card has been charged multiple times for the same order?
If your card has been debited multiple times at the payment gateway(s) while making a single purchase, call our customer care at … or write to us at orders@theflexnest.com, and we will resolve it for you. Our customer care team is available from Monday to Saturday, from 9:00 am till 6:00 pm.
What are the delivery charges?
We offer complimentary shipping Pan India on all orders placed throughout our website. No strings attached.
When will I get my order?
We process your orders within 24-48 business hours and ship them via our trusted logistic partners. Any order placed shall be delivered to you within 4-8 business days.
Kindly note, in case of certain pin codes, delivery can take up to 10-15 days.
What is the warranty policy?
We have a 1 year warranty on the Flexibells, Flexikettle, Flexnest Barbells, Flexscale, The Flexbikes, Flexrowers, Flextreads, Flextrainers, Flexbenches, Flexdubs and Massage Guns.
If you face any problems with your product, kindly email orders@theflexnest.com
Warranty Does Not Cover
- A Flexnest product purchased for commercial or institutional use.
- Damage due to abuse, accident, tampering or modificatiosn of the unit, failure to follow instructions or warnings in the Owner’s Manual, misuse, mishandling, accident or Acts of God
- Damage due to normal usage and wear and tear
Kindly note, unauthorised tampering with, modifying, or opening the unit will void the warranty.
Where are the products designed?
All our products are designed in Germany. However, our products are manufactured in different countries like China, Taiwan, Thailand, India etc. You may contact for any other queries.
What if I receive a Damaged Product/Incomplete Delivery?
- (a) If box delivered by courier is DAMAGED, take video of accepting damaged box with full coverage and pointing box damage. (b) For claiming MISSING items unboxing video is a must.
- Unboxing video should start with (a) all 4 sides view then (b) top & bottom view (c) then full unboxing. *It must be single video NO PAUSE NO CUT
- Video should be taken from a distance to fully cover opening of package.
- Close up of unboxing video not accepted.
- After unboxing, product to be opened and damage or numbers of items to be clearly shown in video.
- Video to be submitted within 48 hoursof receiving the product.
Please email your video along with your concern to orders@theflexnest.com
What is the policy on pre-orders?
We collect a deposit on certain products that are available for pre order and for commercial equipment.
Once the product is in stock, the customer has to pay the balance within 1 week post which the product will be shipped.
If the balance is not paid within 1 week, the customer with lose the deposit paid and it will be forfeited.